Please note that our policies change from time to time. Please read this page for our current policy.
Shipping Policy: All orders will be processed and shipped as soon as possible, within 3 business days. Many orders ship on the same day. Customers are given several options for shipping, which are shown at approximate actual cost based on information provided by the carriers integrated into the store. We reserve the right to choose shipping carrier for any Free Shipping promotions.
Once an order is processed and shipped, please allow up to 3 business days for Express Shipping and up to 5 business days for Ground Shipping. During high volume sales please allow 7-10 days for Ground Shipping.
For shipping outside of the US, please see our international orders policy below.
If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery.
Incorrect Shipping Information - If a package is returned to Kate Quinn Organics due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Kate Quinn Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages - Kate Quinn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kate Quinn Organics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
International Orders: Kate Quinn Organics ships to select countries. The shipping charge for orders to be delivered internationally will depend on the carrier and shipping method chosen plus a $2.50/order documentation fee. Heavier overweight items will incur extra shipping costs and are marked as such.
Please be aware that Kate Quinn Organics is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries.
All international orders are shipped by Fedex or USPS. However, we have no control over how long your customs office holds onto your package. Tracking and Insurance are included in International shipments. We are not responsible for packages beyond the port of entry.
All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order. No refunds are issued for returns, but store credit will be issued.
International orders require 5-7 days processing time before shipping.
30 Day Return Policy (Retail Customers ONLY - Wholesale Stores, please contact your sales rep to process your RA)
All returns must be postmarked within 30 days of package receipt in order to qualify for exchange or store credit. All returned items must be in new, unused, and unwashed condition. All returns must be sent with delivery confirmation and/or tracking information. We are not responsible for returns lost in transit. Please include a copy of your packing list or receipt so that we may quickly process your return. If you send your package outside of the 30 day window, we reserve the right to reject your return.
When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned. Shipping fees will not be credited.
Items purchased at a price discounted at more than 50% off the original price through any promotion or combination of promotions, including but not limited to sales and coupons, are not eligible for return or exchange. Items purchased in $10 sale or NOT ELIGIABLE TO BE RETURNED OR EXCHANGED, they are FINAL SALE. At times, free products are given away as part of a promotion. Free products received during a promotion are not eligible for return.
In the event that you order an item and it comes defective, (ie stained, button defect, snap defect, etc) please login into your account and submit a return request. You may recieve a replacement item or a store credit. No refunds will be given. Proof of damage/defect may be required to process request.
To make a request for a return, please login to your account and submit a return request for the item(s). Please do not send in item(s) until your request has been accepted.
Free Exchange Shipping
Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.
Exchange or Store Credit Only
Products may be returned for exchange or for store credit only. No refunds will be issued.