orders & shipping

Please note that our policies change from time to time. Please read this page for our current policy.

shipping policy

All orders will be processed and shipped as soon as possible, within 3 business days. Many orders ship on the same day.

The Ground Shipping charge for delivery within the US is a flat fee of $7. The Express shipping charge for delivery within the US is a flat fee of $10. Some heavier overweight items will incur additional shipping charges on top of that flat fee. Those items are specified as such on their description pages.

Once an order is processed and shipped, please allow up to 3 business days for Express Shipping and up to 5 business days for Ground Shipping.

For shipping outside of the US, please see our international orders policy.

If you have an order that needs to be expedited, please call us directly. Expedited orders may incur an expedited processing fee as well as a higher shipping charge for faster delivery.

Incorrect Shipping Information - If a package is returned to Kate Quinn Organics due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Kate Quinn Organics is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Lost or Stolen Packages - Kate Quinn is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Kate Quinn Organics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

ordering and payment

We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, and kate quinn organics gift certificate codes. Payment is processed at the time of order. You will be given an invoice number when your order is submitted, and you will be sent a confirmation e-mail of your order. Unless a required coupon code is specified, all advertised discounts and sale prices are automatically calculated at checkout. Coupon codes may be entered just under the checkout button on your shopping cart. Discount codes are valid only when entered on the website before an order is submitted. Please do not click on the "submit" button if you have not entered a coupon code you wish to use. Coupon codes will not be honored after an order has been submitted.

international orders

We are happy to ship internationally. The shipping charge for orders to be delivered to Canada is a flat fee of $12.00. Heavier overweight items will incur extra shipping costs and are marked as such.

Other than Canada, you must email or call your order in for International orders. Please be aware that Kate Quinn Organics is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. You will pay exact shipping plus a small handling fee ($1.00-$2.50) which will be calculated separately.

All international orders are shipped by Fedex or USPS. However, we have no control over how long your customs office holds onto your package. Tracking and Insurance are included in International shipments. We are not responsible for packages beyond the port of entry.

All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order. No refunds are issued for returns, but store credit will be issued.

International orders require 5-7 days processing time before shipping.